how to manage remote call center agents - woman talking on headset

How to Manage Remote Call Center Agents with VoIP

Wizix Techoffice tips, VoIP

Call center management is always challenging, but without the right tools it’s nearly impossible. How can you monitor employee performance and customer satisfaction without micromanaging your agents?  Luckily, VoIP phone systems offer many efficient, easy-to-use features that you and your remote workers can use to deliver a better customer experience. Here are our tips on how to manage your remote …

secure voip phone - phone with image of lock on screen

How to Secure Your VoIP Phone System

Wizix Techoffice tips, VoIP

Don’t leave your business vulnerable to hackers. Many types of office technology can fall prey to cyber attacks, and VoIP phone lines are no exception. It’s essential that you secure your VoIP phone system to protect your office from data breaches and other costly threats. Here’s how to improve your office security and secure your VoIP phones.  Why Is VoIP …

benefits of voip - close up of office phone

5 Benefits VoIP Can Offer Your Small Business

Wizix TechOffice Technology, VoIP

Tired of your old phone system? No matter the size of your business, switching to a VoIP phone system is simple and painless. At WiZiX Technology Group, we offer affordable VoIP phone plans for businesses across Northern California. To help you determine whether a VoIP phone system is right for your small businesses, we put together this guide on the …