WiZiX Autoship and AutoMeter Software
Our Data Collect Agent (DCA): Predictive Insight by EKM
The WiZiX DCA program captures real-time critical information about your copier/printer/scanner to communicate between your device and us, providing a variety of benefits outlined further below.
The latest technology for your printing fleet
As of July 2024, WiZiX has transitioned away from using Print Tracker as our DCA to using Predictive InSight by EKM as our DCA.
Functions and Benefits of a DCA Agent like Predictive Insight by EKM
Autometer Collection
All metered devices communicate electronically to WiZiX, providing accurate meter information in real time.
No administrative time is wasted by having to call, fax, or email in routine meter readings.
AutoShip Program
You get your toner automatically when your device runs low, thanks to cloud-based technology.
Fleet Manager Portal
You’ll have an account to view all of your devices. See levels and statuses, and manage your fleet all in one place.
WiZiX’s DCA Migration to Predictive Insight FAQ
What is a Data collection Agent (DCA)?
A Data Collection Agent (DCA) is a program that automatically gathers data from your WiZiX device(s)!
The WiZiX DCA program captures real-time information about your copier/printer/scanner to communicate both back to your device and to us, providing a variety of benefits.
What is this about?
We are transitioning to a new Managed Print Services Data Collection Agent.
What is the InSight DCA?
The InSight DCA software is an application that is installed to your network that collects critical meter, performance, and supply level data from multifunction print device3s and copiers to support our managed print services customers.
Who is Predictive Insight?
Predictive Insight is a distributor of EKM InSight global, a world leading, managed print (MPS) software supplier with over 20 years of experience in delivering performance-based software and products for companies, enterprises, managed service providers, OEM manufacturers, resellers, and wholesalers. Predictive Insight is the ONLY authorized direct Insight distributor in North America.
Why is WiZiX migrating to Predictive Insight?
Our move to Predictive InSight empowers us to achieve a higher quality of service by focusing on key improvements to service, supply, and support. This new agent has been meticulously chosen for its advanced technology, robust security measures, and its ability to streamline and improve the data collection process.
Is Predictive Insight secure?
The DCA software is hosted by Predictive InSight and is a secure, private cloud service. IT is secure and offers no threat to network security. It operates through outbound communication only and communicates to the printing devices through SNMP (Simple Network Management Protocol). Collected data is sent through HTTPS and is 128-bit encrypted using SSL (secure socket layer) protocol.
As standard, Insight uses Microsoft Azure cloud computing services, all data is stored in the U.S. based data centers. Microsoft Cloud computing services have met stringent data protection rules (their portfolio has over 90 compliance offerings) across the globe, one of few companies so far to receive such approvals.
What does this mean for me, as a customer of WiZiX?
This transition will be smooth and seamless. Watch for communication form us regarding the installation process. The person who completes the installation will need to have Admin access to the server or PC that is being installed on. AT times, companies will have policies prohibiting installation of items to company owned and networked machines. We recommend sending the DCA installation to your IT Department, Help Desk, or System Administrator.
What are the system requirements for the DCA?
What are the System Requirements?
<500 devices or PoC Trial Dual Core ‘Desktop’ CPU
1.) 4 GB RAM
2.) 100 GB 7200 RPM SATA
3.) Gigabit Ethernet
4.) Windows 10 / Windows Server 2008/2016 (or above)
<5,000 Customers specific evaluation recommended
*Mac and Linus are also supported
Will the way that meters and supply information is tracked and managed change? Will the DCA affect the way that I receive supply orders
No, the metrics used to drive the timing of supply orders will be maintained and consistent with what we have had applied in the past. The predictive capabilities of the new DCA will help us improve efficiency and ensure that these orders can always be identified and fulfilled successfully. It offers the potential to streamline ordering by combining orders by location without risking reliability.
I have questions or concerns. How do I get in contact with a member of WiZiX Data Collection team?
You can directly email us at DCA@WiZiXtech.com.
