WiZiX Technology Group is proud to announce that our dealership has been recognized by Nexera (formerly BEI Services) with the Nexera 2026 Service Excellence Trustmark award, a national recognition of our outstanding service performance as a copier & printer provider based out of Central and Northern California and Northern Nevada. In addition, two of our technicians, Donnie and Rey, have each received the Nexera 2026 Technician Service Excellence award, which highlights their individual excellence within our service team.
What’s this national recognition of service excellence based on?
Presented by Nexera, the Nexera 2026 Service Excellence Trustmark award is based on real performance data statistics. Nexera recognizes dealerships that meet or exceed industry benchmarks across key service metrics.
These metrics include:
- Call Backs
- Hold for Parks
- Territory Integrity
- Technician Time Management
- World MCBV
Dealerships must undergo a full annual audit and consistently perform at a high level across all categories to qualify. WiZiX stands out from the rest of the industry for having a very high score on Call Backs and Holds for Parts, see the below summary of results:
Dealer Number | Dealer Name | Call Backs Score | Hold for Parts Score |
|---|---|---|---|
4210 | WiZiX Technology Group, Inc. | 90.16 | 99.34 |
Top Points | 111.16 | 107.34 |
What does WiZiX’s high scores actually mean in practical terms?
WiZiX supports multiple Copier & Printer manufacturers, makes, and models, and yet we stand above the rest because we ensure to keep the right stock on hand and we complete our customer service calls the right way, every time, and with attention to detail. The result is that we’re able to not only sell our customers the machines perfect for their business, but also offer quick service response times that keep our customers happy every time their machine is down. We respond fast, and assist smoothly.
A Full-Circle Achievement
Earning the Nexera 2026 Service Excellence Trustmark award represents a major milestone for WiZiX.
When we first began working within the Nexera platform, our performance in these tracked metrics was an area of opportunity. Through focused effort, improved processes, and a commitment to doing the job right the first time, our team elevated those same metrics to award-winning levels.
This recognition is a direct reflection of that growth and the discipline it took to get there.
Where WiZiX’s Performance Set Us Apart
Two areas that played a critical role in earning the Nexera 2026 Service Excellence Trustmark award were:
Call Backs
Our technicians have prioritized accuracy and thorough service, reducing repeat visits and improving overall customer satisfaction.
Hold for Parts
By maintaining the right parts inventory across multiple manufacturers and models, our team minimized delays and kept service calls moving efficiently.
These improvements reflect a consistent focus on execution, attention to detail, and accountability across the entire service organization.
Two Individual WiZiX Technicians Recognized for their Excellence
Alongside our dealership award, two members of our team were honored with the Nexera 2026 Technician Service Excellence award:
- Donnie: Platinum level
- Rey: Silver Level
The Nexera 2026 Technician Service Excellence award is based on objective performance rankings across key service metrics, including efficiency, time management, and first-time fix rates.
Their recognition is a testament to the high level of expertise and dedication within our service team.
More than an Award
As shared by Nexera’s President of Managed Print Division, Kevin Tetu, these awards turn performance data into meaningful market recognition. It is something that can be confidently shared with customers and partners.
For WiZiX, earning the Nexera 2026 Service Excellence Trustmark award along with the two Nexera 2026 Technician Service Excellence awards reinforces our commitment to delivering reliable, high-quality service backed by measurable results.
This achievement belongs to our entire service team across WiZiX and CBM – A WiZiX owned company. It reflects the systems, teamwork, and accountability required to deliver consistent excellence in the field. We’re proud of what our team has accomplished, and are even more focused on continuing to raise the bar.