ROSEVILLE, CA – WiZiX Technology Group, Inc. is proud to announce its designation as a Ricoh ProVision Dealer Partner for 2025, an esteemed recognition that honors superior service, advanced training, and exceptional customer support. This prestigious designation replaces Ricoh’s former RFG Circle of Excellence program and is awarded to only 60 top-performing Ricoh dealers nationwide, in which WiZiX is proud to stand amongst these ranks with our WiZiX service technicians standing in top 3.5% of the 4,200+ service technicians that are eligible to participate in Ricoh’s programs.
“Being recognized as a Ricoh ProVision Dealer demonstrates our team’s dedication to delivering best-in-class service, adaptive technology, and innovative solutions to our customers,” said Cory Carter, VP of Service and Operations of WiZiX Technology Group. “We are honored by this achievement and remain committed to helping our clients maximize efficiency and profitability with the right technology and unparalleled local support.”
Ricoh USA selects ProVision Dealers based on a strict evaluation process to identify the best of the best:
- Phase 1: Service Engineer Skills Assessment – WiZiX Technicians are evaluated on their expertise and technical proficiency in servicing Ricoh devices.
- Phase 2: Service Operations Assessment – The entire WiZiX service organization is assessed on key performance metrics, including:
- Use of Genuine Ricoh Parts and Supplies
- Hardware & Solutions Training and Relevant Industry Certifications
- Training benchmarks must be met, such as: 75% completion of product-specific training and 85% safety incident reporting
- The WiZiX technician team must stay highly trained, with 60%+ completion of required courses within the last 36 months
- Overall high technician GPA over 80%+
- Devices are connected, with WiZiX registered as an @Remote Dealer
- Customer Help Desk Productivity & Efficiency
- Customer Satisfaction Measurement Processes: WiZiX evaluates customer satisfaction with CEO Juice NPS surveys and our high NPS score (found here).
A Testament to our Local Printer Repair Services
Achieving ProVision status requires superior performance in all these areas, exemplifying WiZiX’s commitment to quality and continuous improvement.
WiZiX serves businesses across California & Northern Nevada with tailored office technology solutions, including multifunction printers, document management software, and EV charging solutions. This milestone reflects the collective dedication of the WiZiX team and the ongoing trust of our valued customers—we thank you for your support!
ABOUT WIZIX TECHNOLOGY GROUP
WiZiX creates a culture where exceeding expectations is the standard, ensuring exceptional service, supplies, response, and support so that office technology is made EASY for everyone! Having grown to be one of the largest independent office technology providers in Northern California & Northern Nevada, WiZiX offers a comprehensive suite of easy to implement solutions, sure to solve the needs of any business or office… including copiers, printers, scanners, phone systems, document management, EV charging solutions, and many more.
