call center woman typing at computer

5 Factors to Consider Before Switching to VoIP

Wizix Techoffice tips, VoIP

Are you considering switching to a VoIP phone system? VoIP phones offer a wide range of useful features and impressive benefits. But there are a few questions you should ask yourself before you choose a provider.  Five Factors to Consider Before Switching to VoIP 1: Is Your Internet Connection Strong Enough? VoIP, which stands for “Voice over Internet Protocol” uses …

voip features - man smiling on phone

5 Best VoIP Features for Small Businesses

Wizix TechOffice Technology, VoIP

Better customer service, streamlined communication, and increased productivity. VoIP offers all of these benefits and more, thanks to a wide range of exceptional features. Here are some of the best VoIP features that will help make your small business more efficient. Five Best VoIP Features Your Small Business Needs 1: Virtual Receptionist Live receptionists may not always be at the …

how to manage remote call center agents - woman talking on headset

How to Manage Remote Call Center Agents with VoIP

Wizix Techoffice tips, VoIP

Call center management is always challenging, but without the right tools it’s nearly impossible. How can you monitor employee performance and customer satisfaction without micromanaging your agents?  Luckily, VoIP phone systems offer many efficient, easy-to-use features that you and your remote workers can use to deliver a better customer experience. Here are our tips on how to manage your remote …